1:10pm 19/08/19 Dictations from Monday morning are arriving at their destination.
11:00am 19/08/19 Problem reoccurred - Around 11am or earlier this morning Friday's problem has reoccurred. Olympus have been notified and will be looking into it. All dictations from Friday and over the weekend should have been delivered Sunday afternoon/evening. Once again we are sorry for the inconvenience.
9:40pm 18/08/19 Resolved - New dictations now arriving at their destination in the usual time.
3:16pm 18/08/19 Update - Dictations from Friday starting to arrive at their destination.
Our apologies that you are having issues sending your dictation from the Olympus App today. Be assured we are working with the Developers to ensure service resumes promptly.
Use this pdf document as a temporary solution until service resumes. Check back here later for resolved notice.
12:31pm 20/12/18 Resolved - We are pleased to announce the update to resolve issues with the Dictation App
on iOS12.1 was uploaded by Olympus Tokyo yesterday and is now available to download from the App Store.
UPDATE ON ISSUE WITH OLYMPUS DICTATION APP on iPhones – Error - Enable the microphone from Privacy settings.
Recently with the update of iOS 12.1 for iPhones the following issue has risen.
Affects iPhone users who need to install the app to iPhones with iOS 12.1. "Dictation" app is not listed on the Settings > Privacy > Microphone page.
Should not affect users who have the app installed and working on a previous version of iOS then upgrade the iOS to iOS 12.1, however as always you should backup your phone before you upgrade the iOS just in case. If you get the above message when you first use the app then you should be able to follow those instructions in the error message and find that the “Dictation” app listed on the Settings > Privacy > Microphone page and be able to turn the microphone on.
Fix. As yet there is no fix however Olympus developers are working to resolve this.
Currently the only work-around would be to reset you phone back to factory default with iOS 12.01 or earlier, then use your backup to restore your iPhone, install the Olympus Dictation app and make sure it functions properly (and any other app that uses the microphone or camera) then update the iOS. Note however that Office Specialists cannot and will not provide any support for this procedure.
Please note. This is not just an Olympus issue as this iOS 12.1 update is apparently affecting other apps that use the microphone and camera too (e.g. YouTube & Recorder).
Find the software version on your iPhone.
10:45pm 10/10/17 Resolved - dictations sent during this down time are now coming through.
Our apologies that you are having issues sending your dictation from the Olympus App today. This is the first time in over 4 years there has been an issue. Be assured we are working with the Developers to ensure service resumes promptly and does not fail again.
Use this pdf document as a temporary solution until service resumes.
Apple released their latest Operating System, OSX El Capitan, on September 30th. A DSS Player for Mac update is available to ensure compatibility.
DSS Player for Mac 7.5.2 resolves two issues user's reported after upgrading to El Capitan.
Click here to download DSS Player for Mac 7.5.2
Once downloaded, run the .DMG file to start the installation. You will need to restart after installation completes.
To update from previous versions and for older versions of DSS Player for Mac please go here.
Olympus would like to advise that they have identified two issues with the current version of Olympus’ DSS Player for Mac (V7.5.1) application when operating it within the latest Mac OS X10.11 (El Capitan) environment, which was released to end users on 30th September 2015.
We have tested and identified the following issues:
1. Previous and current Installer files are unable to be executed.
2. Connected devices are no longer recognised by the application after a user has upgraded their OS version to OS X10.11.
Although there is no official support for DSS Player for Mac within this environment at this time, Olympus are currently working on an update to resolve these issues, and anticipate that this will be available by mid to late October.
In the interim, we suggest that users do not operate DSS Player for Mac on Mac OS X10.11 (El Capitan) until such time as these issues have been resolved.
File Format | Size per Minute of Recording | Approximate number of minutes per 23MB |
DS2 QP | Approx 211KB | 111 minutes |
DS2 SP | Approx 105KB | 224 minutes |
DSS | Approx 103KB | 228 minutes |
This is an application for an author. It is mainly used to download a dictation file recorded with a DVR (Digital Voice Recorder), or to record a dictation file directly onto a PC. It can automatically send a downloaded or directly recorded dictation file via email or FTP. It also has the ability to automatically receive a transcribed document file and manage it with a link to the corresponding dictation file.
This is an application for a transcriptionist. The application can notify the transcriptionist of the arrival of a new dictation file and switch to a smaller window at the onset for easy transcription. It automatically receives and captures dictation files, via email or FTP, for transcribing. It has document management capability that can automatically start your word processor software before transcribing, and can manage a document with a link to the corresponding dictation file. In addition, if the original dictation file was received via email or FTP, the application can automatically send a document file to a specified destination immediately after the transcription has been completed.
File Downloader is an application that enables easy downloading of a DVR-recorded dictation file to a PC. The application starts up automatically whenever the PC is started, and remains resident in the system. When connection to a DVR is detected, the application automatically downloads its files and stores them in a specified location. The application offers a simple, efficient method of download for users. File Downloader can be installed on a computer that has the Dictation Module and/or the Transcription Module installed, so any one of the applications can be used as required by the job at hand.
System Configuration Program is an application for administrators, which is used when structuring a workgroup system. It facilitates the installation and updates of modules for end users (Dictation Module and Transcription Module), manages application settings for end users (authors and transcriptionists), devices and updates firmware.
In Release 7 this now also manages the licenses and accounts of Dictation Module and Transcription Module in the workgroup system.
Client Virtual Driver is installed on a client PC when running the Dictation Module and/or Transcription Module under a Citrix XenApp or Windows Server Terminal Services. It supports communication between the client PC and server, which makes it possible to use all of Dictation Module and Transcription Module functions under a virtual environment. A Citrix XenApp driver and Windows Terminal Services driver are provided to match the virtual environment platform.
For a Workgroup System, you need to create a data store, called a “repository”. A repository is a location on a network where shared files are placed in order to share data between System Configuration Program and the Dictation Module and/or Transcription Module. The repository is used to store various components of the ODMS Dictation and Transcription Module, including user profiles, software updates, and firmware updates.
Note: Files are usually zipped which will require unzipping before use.
If you are not sure what to do and would like assistance to update or upgrade your software we suggest you use our TeamViewer service (see top of this page). Email us with your current software version and the models of all Olympus devices that you physically connect to the computer in question, e.g. foot switch RS-??, Voice Recorder DS-????/WS-???.
We'll reply with our recommended next step. Service will only be provided to New Zealand phone numbers with either an already established trading account or NZ Visa/MasterCard. DO NOT email your card details.
Software Release | Driver Version* | Windows | Download (12 to 13MB each) |
Release 6.4.0 | Version 2.4.1 | 32 bit 64 bit |
|
Release 6.4.0 | Version 2.4.0 | 32 bit 64 bit |
R6.4.0Admin_TerminalServices_x86_VirtualDriver R6.4.0Admin_TerminalServices_x64_VirtualDriver |
Release 6.3.1 | Version 2.3.1 | 32 bit 64 bit |
R6.3.1Admin_TerminalServices_x86_VirtualDriver R6.3.1Admin_TerminalServices_x64_VirtualDriver |
Release 6.2.2 | Version 2.2.2 | 32 bit 64 bit |
R6.2.2Admin_TerminalServices_x86_VirtualDriver R6.2.2Admin_TerminalServices_x64_VirtualDriver |
Release 6.0.0 | Version 2.0.0 | 32 bit 64 bit |
R6.0.0Admin_TerminalServices_x86_VirtualDriver R6.0.0Admin_TerminalServices_x64_VirtualDriver |
Release 5.0.12 | Version 1.0.12 | 32 bit 64 bit |
R5.0.12_TerminalService(32 bit v1.0.12).zip R5.0.12_TerminalService(64 bit v1.0.12).zip |
Software Release | Driver Version* | Download (5 to 6 MB each) |
Release 6.4.0 | Version 2.4.0 | R6.4.0Admin_Citrix_VirtualDriver |
1:10pm 19/08/19 Dictations from Monday morning are arriving at their destination.
11:00am 19/08/19 Problem reoccurred - Around 11am or earlier this morning Friday's problem has reoccurred. Olympus have been notified and will be looking into it. All dictations from Friday and over the weekend should have been delivered Sunday afternoon/evening. Once again we are sorry for the inconvenience.
9:40pm 18/08/19 Resolved - New dictations now arriving at their destination in the usual time.
3:16pm 18/08/19 Update - Dictations from Friday starting to arrive at their destination.
Our apologies that you are having issues sending your dictation from the Olympus App today. Be assured we are working with the Developers to ensure service resumes promptly.
Use this pdf document as a temporary solution until service resumes. Check back here later for resolved notice.
12:31pm 20/12/18 Resolved - We are pleased to announce the update to resolve issues with the Dictation App
on iOS12.1 was uploaded by Olympus Tokyo yesterday and is now available to download from the App Store.
UPDATE ON ISSUE WITH OLYMPUS DICTATION APP on iPhones – Error - Enable the microphone from Privacy settings.
Recently with the update of iOS 12.1 for iPhones the following issue has risen.
Affects iPhone users who need to install the app to iPhones with iOS 12.1. "Dictation" app is not listed on the Settings > Privacy > Microphone page.
Should not affect users who have the app installed and working on a previous version of iOS then upgrade the iOS to iOS 12.1, however as always you should backup your phone before you upgrade the iOS just in case. If you get the above message when you first use the app then you should be able to follow those instructions in the error message and find that the “Dictation” app listed on the Settings > Privacy > Microphone page and be able to turn the microphone on.
Fix. As yet there is no fix however Olympus developers are working to resolve this.
Currently the only work-around would be to reset you phone back to factory default with iOS 12.01 or earlier, then use your backup to restore your iPhone, install the Olympus Dictation app and make sure it functions properly (and any other app that uses the microphone or camera) then update the iOS. Note however that Office Specialists cannot and will not provide any support for this procedure.
Please note. This is not just an Olympus issue as this iOS 12.1 update is apparently affecting other apps that use the microphone and camera too (e.g. YouTube & Recorder).
Find the software version on your iPhone.
10:45pm 10/10/17 Resolved - dictations sent during this down time are now coming through.
Our apologies that you are having issues sending your dictation from the Olympus App today. This is the first time in over 4 years there has been an issue. Be assured we are working with the Developers to ensure service resumes promptly and does not fail again.
Use this pdf document as a temporary solution until service resumes.
Apple released their latest Operating System, OSX El Capitan, on September 30th. A DSS Player for Mac update is available to ensure compatibility.
DSS Player for Mac 7.5.2 resolves two issues user's reported after upgrading to El Capitan.
Click here to download DSS Player for Mac 7.5.2
Once downloaded, run the .DMG file to start the installation. You will need to restart after installation completes.
To update from previous versions and for older versions of DSS Player for Mac please go here.
Olympus would like to advise that they have identified two issues with the current version of Olympus’ DSS Player for Mac (V7.5.1) application when operating it within the latest Mac OS X10.11 (El Capitan) environment, which was released to end users on 30th September 2015.
We have tested and identified the following issues:
1. Previous and current Installer files are unable to be executed.
2. Connected devices are no longer recognised by the application after a user has upgraded their OS version to OS X10.11.
Although there is no official support for DSS Player for Mac within this environment at this time, Olympus are currently working on an update to resolve these issues, and anticipate that this will be available by mid to late October.
In the interim, we suggest that users do not operate DSS Player for Mac on Mac OS X10.11 (El Capitan) until such time as these issues have been resolved.
File Format | Size per Minute of Recording | Approximate number of minutes per 23MB |
DS2 QP | Approx 211KB | 111 minutes |
DS2 SP | Approx 105KB | 224 minutes |
DSS | Approx 103KB | 228 minutes |
This is an application for an author. It is mainly used to download a dictation file recorded with a DVR (Digital Voice Recorder), or to record a dictation file directly onto a PC. It can automatically send a downloaded or directly recorded dictation file via email or FTP. It also has the ability to automatically receive a transcribed document file and manage it with a link to the corresponding dictation file.
This is an application for a transcriptionist. The application can notify the transcriptionist of the arrival of a new dictation file and switch to a smaller window at the onset for easy transcription. It automatically receives and captures dictation files, via email or FTP, for transcribing. It has document management capability that can automatically start your word processor software before transcribing, and can manage a document with a link to the corresponding dictation file. In addition, if the original dictation file was received via email or FTP, the application can automatically send a document file to a specified destination immediately after the transcription has been completed.
File Downloader is an application that enables easy downloading of a DVR-recorded dictation file to a PC. The application starts up automatically whenever the PC is started, and remains resident in the system. When connection to a DVR is detected, the application automatically downloads its files and stores them in a specified location. The application offers a simple, efficient method of download for users. File Downloader can be installed on a computer that has the Dictation Module and/or the Transcription Module installed, so any one of the applications can be used as required by the job at hand.
System Configuration Program is an application for administrators, which is used when structuring a workgroup system. It facilitates the installation and updates of modules for end users (Dictation Module and Transcription Module), manages application settings for end users (authors and transcriptionists), devices and updates firmware.
In Release 7 this now also manages the licenses and accounts of Dictation Module and Transcription Module in the workgroup system.
Client Virtual Driver is installed on a client PC when running the Dictation Module and/or Transcription Module under a Citrix XenApp or Windows Server Terminal Services. It supports communication between the client PC and server, which makes it possible to use all of Dictation Module and Transcription Module functions under a virtual environment. A Citrix XenApp driver and Windows Terminal Services driver are provided to match the virtual environment platform.
For a Workgroup System, you need to create a data store, called a “repository”. A repository is a location on a network where shared files are placed in order to share data between System Configuration Program and the Dictation Module and/or Transcription Module. The repository is used to store various components of the ODMS Dictation and Transcription Module, including user profiles, software updates, and firmware updates.
Note: Files are usually zipped which will require unzipping before use.
If you are not sure what to do and would like assistance to update or upgrade your software we suggest you use our TeamViewer service (see top of this page). Email us with your current software version and the models of all Olympus devices that you physically connect to the computer in question, e.g. foot switch RS-??, Voice Recorder DS-????/WS-???.
We'll reply with our recommended next step. Service will only be provided to New Zealand phone numbers with either an already established trading account or NZ Visa/MasterCard. DO NOT email your card details.
Software Release | Driver Version* | Windows | Download (12 to 13MB each) |
Release 6.4.0 | Version 2.4.1 | 32 bit 64 bit |
|
Release 6.4.0 | Version 2.4.0 | 32 bit 64 bit |
R6.4.0Admin_TerminalServices_x86_VirtualDriver R6.4.0Admin_TerminalServices_x64_VirtualDriver |
Release 6.3.1 | Version 2.3.1 | 32 bit 64 bit |
R6.3.1Admin_TerminalServices_x86_VirtualDriver R6.3.1Admin_TerminalServices_x64_VirtualDriver |
Release 6.2.2 | Version 2.2.2 | 32 bit 64 bit |
R6.2.2Admin_TerminalServices_x86_VirtualDriver R6.2.2Admin_TerminalServices_x64_VirtualDriver |
Release 6.0.0 | Version 2.0.0 | 32 bit 64 bit |
R6.0.0Admin_TerminalServices_x86_VirtualDriver R6.0.0Admin_TerminalServices_x64_VirtualDriver |
Release 5.0.12 | Version 1.0.12 | 32 bit 64 bit |
R5.0.12_TerminalService(32 bit v1.0.12).zip R5.0.12_TerminalService(64 bit v1.0.12).zip |
Software Release | Driver Version* | Download (5 to 6 MB each) |
Release 6.4.0 | Version 2.4.0 | R6.4.0Admin_Citrix_VirtualDriver |